FAQ

1. Why can I not see the Full Report?

You are probably on the Trial Subscription, this gives you a ‘taste’ of what the Website Reporter can do. In order to see the full report and use all the facilities of the Website Reporter you need to be a paying subscriber. This starts from as little as $14.99 AUD for one month, about the price of 3 cups of decent coffee. We have to draw the line somewhere as to what is available for free and what has to be paid for to support the service and fund improving it over time and we think this is a good compromise, so you can see if your website is any good or not and you decide if you wish to pay to get access to more information. We hope you do as we know the report covers a lot of useful information others just gloss over.

2. What are Report Credits?

These are how many reports you can generate in a given period, say a month or a quarter. Our subscription packages have a top limit on the reports that can be generated, but usually you can store a number of reports above that.

3. Can I stop the subscription at any time?

Yes, but the minimum is one period of subscription, either 1 month or one quarter depending on what you signed up for. In effect your current subscription period won’t renew when you stop.

4. How secure is your payment processing?

We use Stripe to do all the payment processing, ours systems don’t actually get to directly ‘see’ your Credit Card information – that is held completely by Stripe. This website also uses HTTPS – so is secure to your browser. This website also runs on hosting with active security monitoring.

5. Can I enable Google Analytics after I have signed up?

Yes, there is an option to do that on your account page.

6. When I reach my limit on stored reports, which get deleted?

The oldest report is always automatically deleted to make way for a new report.

7. Can I keep multiple reports for the same page?

Yes, you can generate many reports for the same page over time. In fact we encourage you to do this as a way of monitoring the quality of work done on your website, the later generated report will highlight any changes for you. The admin interface makes this easy, as well as making it easy to delete reports to free up space.

8. What is SEO?

SEO (Search Engine Optimisation) is the science/art of creating websites that ¬†attract relevant visitors to them and the work associated (both on and off the website) in making that happen. A key part of SEO is you don’t pay for the visitors directly.

10. What is SEM?

SEM (Search Engine Marketing) is where you pay for adverts on Search Engines or advertising networks that lead to your website and the work that is required to make it happen.

11. Can I use the reports as part of my work?

Yes, we would love it if are a web developer or SEO expert to use the reports directly. You can use them as a before and after ‘proof’ of what you have actually done, as you can share reports individually with your clients as a value add – a great way of distinguishing yourself from the crowd. There is no limit on the number of websites you can run reports across, we just limit the number of reports in total.

12. From my logs it looks like you request the page twice, why is that?

This is done in part to assess your website performance as if ‘cold’ and when your website server is ‘warmed up’. Depending on how your website hosting is configured it could be set up to cache files just accessed, so by assessing the page twice in a short time frame we can detect that and provide a fairer measurement of your actual site performance. Also this will bring to light any immediate hosting performance issues from being under a slight load.

13. How do you detect changes in site content over time?

Basically we keep a set of key web page content metrics every time you run a report, we then compare the old metrics against the new metrics and alert you if the difference goes over the threshold you set. It’s designed to focus on actual content changes and not just changes in scripts and other ‘supporting’ technical assets. This is a great way to keep tabs on your competition for little effort.

14. What is a whitelabel report?

This is where you can set you business logo, name and website address and that will all appear in the top left of your reports – this way you can share your report with a client and they know it’s from you. We are also working on extending this to completely ‘hide’ the Website Checker header and footer, so they see a page which is purely associated with your business.